A Blatantly Deceptive Microsoft Advertisement

11 AM June 28, 2004

This morning I came across an example of a fake Windows error message advertisement. The web being the shady place it is, I wouldn't have blinked, except that (a) the advertisement was on the site of a respected newspaper, The Sydney Morning Herald and (b) it was advertising a Microsoft web site. Microsoft. Really.

A screenshot showing what appears to be a windows error message, but is actually an advertisement.

Not only does the advertisement use Windows 2000-like icon sand colours, it also appears approximately in the center of the screen, where you would expect to see a genuine pop up box. (Screenshot, 102k gif, colours aren't great).

The advertisement claims that my computer has an unfixable virus, and - by hijacking Windows UI conventions, begs me to click the OK button. Of course, the advertisement has no way of knowing whether my computer has a virus, and the OK button is not what it appears to be.

It is the moral equivalent of sending someone a letter notifying them, "your bank has foreclosed your mortgage, ring this number to find out more."

I used to think Microsoft treated customers and potential customers with some amount of respect, but this shows that they do not. Using lies in advertising is not OK. Microsoft has dived sharply in my estimation.

So I dashed off a bleary-eyed, half-cogent note (it was early) on the Herald website's feedback form. Lee Stephens - Director of News and Finance, F2 Network - wrote back within a few hours to say that he did consider it a problem, that and would see if he could track it down.

When I hear more from the Herald, I'll let you all know. Meanwhile, the advertisement appears to have been pulled from the rotation.

By alang | # | Comments (5)
(Posted to Software Development and Rants)

Comments

At 13:31, 28 Jun 2004 Roberto wrote:

I think the ad is more or less a tautology: Windows users get a warning that their computer is infected with a virus, while Unix (Mac included) users see that it's not a message from the OS.

:-)

(#)
At 06:31, 29 Jun 2004 JoJo wrote:

I saw it too, but if you see the animation from the beginning it's not so bad. If you're dumb enough to fall for that old trick you deserve what you get.
Ironically, the site doesn't really help you against viruses anyway!

(#)
At 12:01, 29 Jun 2004 Alan Green wrote:

JoJo,

The animation at the beginning lasts for a little over a second. Unless you had your browser window maximised on a fairly high resolution screen, the ad would have been off the bottom of the window while the animation played.

"Dumb enough" indeed. This ad says it all about how MS view and treat their customers.

a

(#)
At 07:37, 30 Jun 2004 Casey wrote:

Go user activism! You did the right thing by writing in Alan - these things make a difference more often than one would think.

It's disturbing to see user conventions hijacked by "legitimate" advertisers like this.

(#)
At 04:14, 02 Jul 2004 Glen Stampoultzis wrote:

Sadly for many PC's the fake virus alert is probably true.

(#)

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